Thank you for shopping at Rêve Fugitif. As our products are primarily digital downloads and parody merchandise, our refund and return policy is designed to be straightforward and clear.
1. Digital Products (PDFs)
Due to the nature of digital products, we generally do not offer refunds or returns on PDF downloads. Once a PDF has been purchased and downloaded, it is considered used and cannot be returned. Please ensure that you have carefully reviewed the product description before making your purchase.
Exceptions:
- Technical Issues: If you experience technical difficulties downloading or accessing your PDF, please contact us at [Your Email Address] within 7 days of your purchase. We will do our best to resolve the issue, which may include providing an alternative download link or a replacement file.
- Duplicate Purchase: If you accidentally purchase the same PDF twice, please contact us within 7 days of the second purchase. We will review your order and, if confirmed, issue a refund for the duplicate purchase.
2. Merchandise
We accept returns and offer refunds or exchanges on merchandise items under the following conditions:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us at [Your Email Address] within 14 days of receiving your order. Provide clear photos of the damage or defect, and we will arrange for a replacement or a full refund, including shipping costs.
- Incorrect Items: If you receive an item that is different from what you ordered, please contact us at [Your Email Address] within 14 days of receiving your order. We will arrange for the correct item to be shipped to you or issue a full refund, including shipping costs.
- Returns for Other Reasons: We do not typically accept returns for reasons other than damage, defects, or incorrect items, given the parody nature of our products. However, if you have a specific concern, please contact us at [Your Email Address], and we will consider your request on a case-by-case basis.
3. Return Process for Merchandise
If your return is approved, please follow these steps:
- Contact Us: Email us at [Your Email Address] to initiate the return process.
- Return Authorization: We will provide you with a return authorization and instructions on where to send the item.
- Packaging: Pack the item securely in its original packaging, if possible, and include a copy of your order confirmation or packing slip.
- Shipping: Ship the item to the address provided in the return authorization. You may be responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item).
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Exchanges
If you would like to exchange an item, please contact us at [Your Email Address]. Exchanges are subject to product availability. If the item is available, we will ship the replacement once we receive the returned item.
6. Non-Refundable Items
The following items are non-refundable:
- Digital products (PDFs) once downloaded (except in cases of technical issues or duplicate purchases).
- Gift cards.
7. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
[Your Email Address]
Disclaimer: The content on this website is for parody and entertainment purposes only and does not constitute financial advice.
