Refund and Return Policy

Thank you for shopping at Rêve Fugitif. We are committed to providing you with high-quality handcrafted clothing and jewelry. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are damaged, altered, or show signs of wear will not be accepted.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Email Address] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and a brief explanation of the reason for the return.
  2. Once you receive the RMA number, securely package the item in its original packaging, including all accessories and documentation.
  3. Clearly write the RMA number on the outside of the package.
  4. Ship the package to the address provided by our customer support team.

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Contact Email Address]. We will provide instructions on how to proceed with the exchange.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Custom-made or personalized items
  • Items marked as final sale
  • Intimate apparel (for hygiene reasons)

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with photos of the damaged or defective item. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

8. Cancellation Policy

You can cancel your order within 24 hours of placing it. To cancel your order, please contact us at [Your Contact Email Address] with your order number. If your order has already been shipped, you will need to follow the return process outlined above.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].