Thank you for shopping at Rêve Fugitif. We are dedicated to delivering your handcrafted clothing and jewelry with care and efficiency. This shipping policy outlines the details of our shipping process.
1. Processing Time
Orders are typically processed within 1-3 business days. Processing time includes verifying your order, preparing your items, and packaging them for shipment. Please note that processing time may be longer during peak seasons or holidays.
2. Shipping Options and Delivery Times
We offer the following shipping options:
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before placing your order.
We occasionally offer free shipping promotions. Please check our website or sign up for our newsletter to stay informed about these promotions.
4. Shipping Destinations
We ship to most countries worldwide. However, some restrictions may apply. Please contact us at [Your Contact Email Address] if you have any questions about shipping to your location.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.
6. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and fees levied by your country. These charges are not included in the item price or shipping cost. You are responsible for paying any applicable customs duties, taxes, and fees. Please check with your country’s customs office to determine what these additional costs will be prior to ordering.
7. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately at [Your Contact Email Address]. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
Please keep all original packaging and documentation in case the carrier needs to inspect the package.
8. Incorrect Shipping Address
It is your responsibility to provide an accurate shipping address. We are not responsible for orders shipped to an incorrect or invalid address. If you realize that you have provided an incorrect shipping address, please contact us immediately at [Your Contact Email Address]. We will do our best to update the address before the order is shipped. However, we cannot guarantee that we will be able to make the change.
If an order is returned to us due to an incorrect shipping address, you will be responsible for paying the additional shipping costs to reship the order.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us at [Your Contact Email Address].
